privacy policy.

depending on how you interact with us, we may collect:

information you provide directly

• your name, email address, and contact information.
• details necessary to schedule appointments, discovery calls, or retreat-related conversations.
• information you choose to share through booking forms, questionnaires, applications, or direct communications.
• your preferences and interests when subscribing to email updates, requesting resources, or joining a waitlist.
• purchase and transaction details associated with our services.

some information you voluntarily share may be personal or sensitive, particularly when discussing relationships, identity, intimacy, or wellbeing. we aim to collect only information reasonably necessary to provide the services or experiences you request.

information collected automatically

when you visit our website, certain technical information may be collected through our website hosting and service providers, including your IP address, browser type, device information, pages visited, and technical data needed for website functionality, security, and performance.

cookies or similar technologies may also be used by the website or integrated third-party services. where required by law, we will provide appropriate choices regarding non-essential tracking technologies.

we use personal information to:

• respond to inquiries and communicate with you.
• schedule, manage, and provide appointments, sessions, and other services.
• process payments and maintain transaction records.
• send booking confirmations, reminders, updates, and other service-related communications.
• deliver requested resources, such as retreat guides or audio offerings.
• manage retreat interest lists, applications, and event-related communications.
• send newsletters, writing, announcements, and invitations where you have subscribed or where otherwise permitted by law.
• maintain and improve our website, services, and client experience.
• protect our systems and comply with applicable legal obligations.

we do not automatically subscribe you to general marketing emails simply because you book a private session.

we use flodesk to manage email subscriptions, requested resources, and certain marketing communications.

if you subscribe, you may receive emails about jordana’s work, writing, retreats, workshops, community gatherings, and other relevant offerings.

you can unsubscribe from marketing emails at any time using the unsubscribe link included in those messages.

unsubscribing from marketing communications does not prevent us from sending necessary communications about appointments, purchases, or services you have requested.

requesting a resource or joining a waitlist does not, by itself, mean you have purchased a service or reserved a retreat place.

we use acuity scheduling, a squarespace service, to manage appointment bookings.

when you schedule an appointment, acuity may collect your name, contact details, appointment type, scheduling preferences, and any information you choose to provide through associated booking forms.

this information is used to manage your appointment, communicate necessary details, and support the services you request.

acuity may also send automated confirmations, reminders, rescheduling notices, and other appointment-related emails.

payments for certain services are processed through square and may be initiated through acuity scheduling.

when you make a payment, the payment provider may collect payment information, billing details, and transaction information needed to process the purchase, prevent fraud, and meet legal obligations.

ezra somatics does not need to receive or store your complete payment card details to process these transactions through our payment provider.

the payment provider also processes information in accordance with its own privacy notices.

we work with service providers that help operate our business, including:

• lovable: website hosting and functionality.
• flodesk: email subscriptions, forms, and email communications.
• acuity scheduling / squarespace: appointment booking and scheduling communications.
• square: payment processing and transaction management.

we may also use other providers for business administration, communications, virtual meetings, and delivering services.

these providers may process personal information as necessary to perform their services, subject to their respective agreements, policies, and applicable laws.

we do not authorize service providers to use information entrusted to them for unrelated purposes beyond what is permitted by applicable agreements and law.

we recognize that people engaging with ezra somatics may share personal information about their lives, relationships, identity, sexuality, or wellbeing.

we take reasonable steps to limit access to this information to people who need it to provide services or manage legitimate business operations.

please avoid submitting sensitive personal details through general newsletter forms or other public-facing marketing signups.

communications made through ordinary email or third-party platforms may not provide the same protections as a dedicated secure client communication system.

we may share personal information with service providers where necessary to operate the website, manage bookings, process payments, deliver communications, and provide requested services.

we may also disclose information where legally required, to protect rights or safety, or in connection with a lawful business transition.

we do not share personal information with unrelated third parties for their independent direct marketing simply because you have contacted or booked with us.

any other use or disclosure requiring consent will be handled in accordance with applicable law.

we retain personal information for as long as reasonably necessary to provide services, maintain appropriate business records, meet legal obligations, resolve disputes, and fulfill the purposes described in this policy.

retention periods may differ depending on the type of information and the service involved.

we take reasonable administrative and technical measures to protect personal information against unauthorized access, misuse, alteration, or loss.

however, no online transmission or storage system can be guaranteed completely secure.

depending on your location and applicable law, you may have rights to request access to, correction of, or deletion of certain personal information, or to object to or limit certain uses.

you may also withdraw consent to optional marketing communications at any time.

to make a privacy-related request, please contact us using the email address below. we may need to verify your identity before fulfilling certain requests, and some information may need to be retained for legal or legitimate business reasons.

our website may link to external platforms, including appointment scheduling, payment services, podcasts, social media, and other resources.

when you visit these services, their own privacy policies and practices may apply.

we encourage you to review their policies before sharing personal information.

we may update this privacy policy from time to time as our services, technology, or legal obligations change.

any updates will be posted on this page, with a revised effective date where appropriate.

if you have questions about this privacy policy or how your personal information is handled, please contact:

ezra somatics llc

brooklyn, new york, united states

• email: jordana@ezrasomatics.com
• website: www.jordanaezra.com